Inquiry

FAQ 常见问题

For live prices, stock, shipping quotes or payment details, message your salesperson on WhatsApp — these always need a human confirmation.

What products do you offer?

We mainly supply wholesale jewelry, including necklaces, bracelets, earrings, rings, men's bracelets and jewelry sets. We can also support logo, packaging and selected custom projects. Tell us what category or style you're looking for, and we'll recommend suitable options.

What materials do you use?

Our products may use 304 or 316 stainless steel, copper and other materials, depending on the item. Please send the item number and we'll confirm the exact material and plating for you.

Is the jewelry waterproof, hypoallergenic or non-tarnish?

Yes. Our stainless-steel jewelry is waterproof, hypoallergenic, non-tarnish and rust-resistant. It does not fade or rust under normal wear and is suitable for normal daily contact with water. To keep the jewelry looking its best for longer, we recommend removing it before swimming, showering, using a hot spring, exercising for a long time, or applying perfume, skincare products and cosmetics. If it gets wet, wipe it dry before storage.

What is your minimum order?

Our minimum order value is USD 300, excluding shipping. The standard MOQ is usually 12 pieces per style, but it may vary by item.

Can I mix different styles?

Yes, mixed styles are supported. If a particular style is below its normal MOQ, our sales team will check whether it can be supplied and confirm the applicable price.

Can I place a sample order?

We don't provide free samples or credit terms. You can place a trial order as long as the total product value reaches USD 300, excluding shipping.

Do you support custom designs or packaging?

Yes. We can support selected product, logo and packaging customization. Custom designs normally start from 240 pieces per design. Sampling takes about one month, and the full cycle is usually around one and a half to two months, subject to design confirmation and factory schedule.

What packaging do you use?

Our standard packaging is a display card with an OPP bag. Custom packaging is available, subject to quantity, design and quotation confirmation.

How long does it take to prepare an order?

Ready-stock orders normally take about 3–4 business days to prepare after payment is confirmed. Replenishment and custom orders take longer and depend on the factory schedule.

How much is shipping?

Shipping depends on the destination country, postcode, weight, volume and shipping method. Please share these details and our sales team will check the available options and cost for you.

Can I use my own shipping agent?

Yes. You can use your own shipping agent in China, or our team can help arrange shipping after confirming the destination and order details.

What payment methods do you accept?

We may accept bank transfer, WorldFirst, Alipay or WeChat Pay. The approved account and payment instructions will be provided by our sales team for each order.

Do I need to pay in full or pay a deposit?

Online catalog selection does not require a deposit. A full video-selection session requires a USD 50 non-refundable deposit before the session; it can be applied to the order if you complete the selection and confirm the order. Regular orders below USD 1,000 are currently paid in full. Custom orders require a 60% deposit, with the remaining 40% paid before shipment. All outstanding amounts must be paid in full before shipment.

Can we have a video call?

Yes. We can arrange a short 10–15 minute call to introduce our showroom and team; this is free. A full live video-selection session requires a USD 50 non-refundable deposit in advance, which can be applied to your order after you confirm it.

What happens after payment?

After our finance team confirms the required payment, we'll prepare the order. Before shipment, we'll send photos to confirm the styles and quantities. After shipment, we'll provide the tracking number and shipping photos.

What if items are missing, incorrect or damaged?

We're sorry about the issue. Please send the order number, clear photos or videos, and the affected quantity. Our after-sales team will review the case and confirm the appropriate solution.

Do you provide certifications or test reports?

Test reports vary by product. Please send the item number and required standard so our team can confirm whether an applicable report is available for your product.

Can you copy branded designs?

We don't promise unauthorized copies of protected brands or trademarks. We can discuss non-infringing custom designs and general style directions with our product team.

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